In person, by mail, online, or ACH. Types of payments accepted: Money orders, personal checks, and cashier’s checks. Payments can be dropped off in the mail slot of the main door, after hours, on holidays, Saturday through Sunday.

We don’t accept credit card payments for mortgages to avoid the risks of borrowers using unsecured credit to pay secured debt.

Your mortgage payment likely increased due to a rise in property taxes or homeowners' insurance premiums. When escrow costs increase, your monthly payment adjusts to ensure taxes and insurance are paid on time.

If you make a payment late, you will be assessed a late fee as per your promissory note.

You can make an extra payment toward your principal at any time. Simply indicate that the additional amount should be applied to the principal when you submit your payment (such as in the memo line, payment notes, or instructions).

The monthly payment consists of principal, interest if applicable, impounds, service fees & late charges.

Unpaid interest is the interest charged from payment date to payment date or from the previous payment receipt date to the current payment receipt date that has accrued but not yet been paid.

If a partial payment is received, your payment will be placed in a reserve account until additional funds are received. This could cause your account to incur a late fee.

If payment is mailed, you must include a self-addressed stamped envelope, and a receipt will be returned to you. If you pay online or ACH, you may request a quarterly statement by email only.

No, Loan Serve does not report payment activity to any of the major credit bureaus.

When you are ready to pay off your loan, please contact our office to request a payoff statement. You will need to provide the exact date you intend to pay off the loan. When the payoff date has expired, you will need to request an updated payoff statement.

Once your loan has been paid in full and all funds have cleared, we will notify the lender that a release of lien needs to be prepared and filed. The lender is required to record and mail the original and/or copy to the Borrower.

As it relates to your mortgage payment, it is an account we manage on your behalf to pay the property taxes and insurance that are required for your property, if applicable.

1/12 of the total annual escrow expenses plus a 2-month cushion. The amount needed can change each year based on the annual tax and insurance premiums.

An analysis is a review of your escrow account to ensure that there are enough funds to meet the required minimum balance to pay your projected taxes and insurance premiums.

Your escrow payment may increase or decrease for a variety of reasons, but this is not a choice made by your lender. Tax regulations and insurance rates are both subject to change every year.

The difference between your lowest projected balance and the minimum amount required. This determines if there is a shortage or surplus in your escrow account.

Your escrow funds cannot be used to make a payment on your loan. Escrow funds are required to cover your property tax and insurance premiums at the end of the year.

Texas offers certain tax exemptions for landowners. This may include tax breaks for land used as a primary residence, agricultural or timber land, or land owned by seniors or veterans.

The servicer will pay your property taxes on your behalf with funds collected at closing and regular payments. If the account is short, only what is held in Escrow will be paid.

Contact our office immediately.

Property taxes are charged by the county or other authority based on the estimated value of your land. They are essential for funding local infrastructure. Rates vary by county and year.

Once you’ve determined the appropriate exemption, you can file with the local County Appraisal District, stop by the local County Appraisal District, or search the County Appraisal District website for exception forms and file the appropriate form.

It is a requirement from the lender and to protect your investment.

Borrowers are required to obtain insurance.

As a part of closing, the closing agent will typically pay insurance premiums.

Notification must be provided to the lender and servicer. Changes are only recommended 30-45 days prior to annual renewal.

Contact your insurance provider to report your claim. Reach out to our team for information on insurance check approval and repair documentation.

Form 1098, which reports the mortgage interest paid on your loan, is typically mailed by the end of January each year in accordance with IRS reporting requirements. Please ensure your mailing address is current so you receive it promptly.

To authorize another person to receive information about your account, you will need to submit a written authorization form or request. This allows us to speak with the designated individual while protecting your privacy. Please refer to the Letter of Account Authorization in our Borrower’s Forms.

Interest is the cost of borrowing money and is charged regardless of whether your payment is made on time.

Generally, interest is calculated by multiplying your principal loan balance by your interest rate to determine the yearly interest amount. This amount is then divided by 365 days to determine the daily interest charge. The daily interest is multiplied by the number of days between payments to determine the interest portion of your payment.
Per your promissory note, payments are typically applied first to escrow fees, then late fees, service or administrative fees, any obligations paid on your behalf, accrued interest, and finally to principal. Maintaining a consistent payment schedule — typically every 30 days — helps ensure more of your payment goes toward reducing principal over time. As your principal balance decreases, the amount of interest charged per day will also decrease.

Complaints regarding the servicing of your mortgage may be submitted to the Texas Department of Savings and Mortgage Lending at 2601 North Lamar, Suite 201, Austin, Texas 78705. A toll-free hotline is also available at (877) 276-5550.

If you need a Verification of Mortgage (VOM), please submit your request through our office along with any required authorization forms.

To refinance your loan, you will need to apply with a 3rd-party lender of your choice.

Loan assumptions are not always permitted and depend on the terms of your loan agreement. If assumptions are allowed, the loan must be current, and prior written authorization from the lender is required before any transfer can be considered. The person whose assuming the loan will need to complete an Identity Affidavit and provide a copy of their Social Security card and a valid government i.d. as part of the review process.